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Frequently Asked Questions

 

General questions

 

Beverage Industry FAQ's

 

Hospitality Industry FAQ's

 

General questions

What exactly does BevBucks do?

We help great beverage brands connect with and receive feedback from consumers like you. It's a bit like a focus group but a heck of a lot more user friendly. We actually pay restaurants for your drink, there’s no alcohol discounting. We partner with top restaurants and hotels to provide interesting locations to try your drink.

Do I have to make a purchase, or am I charged in any way?

No, we pay for your first drink so you can experience the brand, there's no purchase obligation. We do ask that you take a moment to complete an in app survey which maxes out at 5 questions. Your anonymized feedback is important to both the brand and restaurant marketing teams.

Are there restrictions or additional rules that I need to be aware of?

Please read the terms for every offer. Periodically there might be day/time limitations or an offer might not be available at all locations. In some cases a tip is included however we ask that you consider tipping servers for good service.

What do I do if I have questions about how to get my drink?

It's unlikely that you will experience any difficulty with redemption. We work closely with our partners and do everything we can to prevent redemption complications. You can contact us through our app or please call (646) 543-4BEV.

The app said it couldn't locate me, please help.

Make sure you're actually at the location when you use the BevBucks app. This is important as BevBucks actually makes payment for each drink and has to verify which restaurant to pay. Ensure you have a data signal and GPS and/or "location services" activated.

How do I turn location services/GPS on?

iPhone:
1. Go to "Settings".
2. Select "Privacy".
3. Select "Location Services".
4. Ensure "Location Services" is on, then scroll down to BevBucks and ensure this is on also.
Android: 
1. Go to "Settings".
2. Select "Location access".
3. Ensure that GPS access and location services are turned "ON" or selected.

I'm at restaurant, what do I do now with the app to get served?

1. Open the BevBucks app.
2. Select the relevant drink you would like to redeem.
3. Press the "Charge BevBucks Now" button and present the receipt screen to your server.

Why do you ask questions about my preferences?

Beverage brands hire BevBucks to get feedback on their drinks and to better understand their fan base. By providing this information and survey feedback these brands can improve their product and better serve you. We aggregate all information, you will not be contacted by anyone.

 

Beverage Industry FAQ’s

Is this legal?

BevBucks’ unique legal and operational structure is custom designed to benefit both beverage brands and restaurants. We are working with top brands and restaurants and would be happy to speak with you in more detail about our structure and capabilities.

How do you reach consumers?

We ensure participation through multiple channels but in most cases consumers are primarily reached through restaurant (or off-premise) loyalty programs and via POS including table tents and signage. National accounts average close to 10,000 emails per location, plus substantial social media support, and are looking for persuasive content to reward their consumers. So, a chain of 50 restaurants would have the ability to market our program to approximately 500,000 consumers per post on average. Consider reaching business traveler guests through a hotel program. In addition, brand partners often support the program as well in order to engage loyal fans.

How do we know that we’re reaching our target consumer?

We engage aligned restaurant and hotel brands whose clientele is highly correlated to your brand. For instance, if you are a fine wine brand we might contract with a high-end steakhouse concept. We would keep the program private which means that it would not be visible on our website. In this case, the high-end steakhouse chain would promote it to their loyalty lists alone providing your brand access to a very exclusive and targeted clientele. In addition, we could target specific demographic(s) via targeted partner cross-promotions and paid media.

What services does BevBucks provide for us?

BevBucks activates brands by providing granular consumer insights both on- and off-premise. We do this by buying the brand and drink strategy you specify for consumers and surveying them after they experience your drink. Consumers receive complimentary first to lips exposure to your brand. Our technology and structure allows us to provide large scale, low-cost programs on a regional and soon to be national level. Additionally you can choose to have us send an email to all participants containing a brand advertisement or an appeal to purchase your brand at a local off-premise account.

 

Hospitality Industry FAQ’s

How does this work operationally?

Multiple options are available to suit your needs. The BevBucks mobile app was custom designed with industry input and is operationally efficient. We can track data and ensure accurate payment at not just the corporate level but also at the franchisee and unit level. No POS integration is required.

Is this difficult for our staff?

BevBucks is very staff friendly. Staff benefit from elevated tips from consumers and we often include a tip as well. Our programs are always limited to one drink and there’s no discounted bill. We do not offer deals and there is never a revenue share. We provide staff with detailed resources prior to every program.

Can we keep our promotion private and not list it publicly on your site?

Yes, absolutely. We can customize your program to your needs and that includes keeping it private.